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Abigail Auwaerter
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RECENT STORIES
Navigating the Unknown
How immersive workshops and narrative reporting helped Medicaid policymakers understand the system and drive smarter service changes
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Blooming Success
How mixed method research uncovered service delivery issues for a legacy family-run business—and paved the way for improvement
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EXPLORATORY USER RESEARCH
PARTICIPANT & EXPERIENCE ILLUSTRATION
SYSTEMS THINKING
IMMERSION WORKSHOP
Navigating medicaid
How do Medicaid customers navigate a complex journey while managing the complexities of their own lives?
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DIARY STUDY
EVALUATIVE USER RESEARCH
PRIORITIZATION FRAMEWORKS
UX STRATEGY
USABILITY TESTING
USER JOURNEY MAPS
dECODING PASSKEYS
Why pivoting to generative activities with teens revealed key areas for enhancing onboarding and passkey adoption.
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STAKEHOLDER RESEARCH
UX STRATEGY
USER JOURNEY MAPS
WIREFRAMES
SURVEY DESIGN
PERSONAS
BLOOMING SUCCESS
How research uncovered service delivery issues for a legacy family-run business and paved the way for easier flower ordering.
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Navigating Medicaid
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